How Can We Help
We’re dedicated to your total satisfaction with our products. If you have any suggestions, or queries please email or telephone one of the team on:
Phone line service: (+356) 9897 1234 (office hours)
Email: [email protected]
Most parts of the scooter can be replaced. We can even replace or repair the scooter for you. Please contact us on (+356) 9897 1234, or email: [email protected]
If the item you received is damaged or incorrect please contact us within 14 days, on (+356) 9897 1234 or email: [email protected] , quoting your order number, your name and address, details of the product, the reason for return, and whether you require a refund or a replacement. If the item you received is faulty, you have the right to return it within a reasonable period of time. We will then advise on how to proceed with the return.
If you are returning an item that is faulty, damaged, or incorrect, we will happily exchange the scooter for a new one. You may return an unused item (in original retail packaging) for replacement within 14 days of the order date. All delivery and packing charges are non-refundable. Any items returned to us should include all parts, accessories, instructions and packaging.
The mini micro is supplied with a warranty of six months for material and workmanship faults. During this period of warranty it is up to Micro Mobility Systems GmbH to decide whether products covered by the warranty should be repaired or replaced. The warranty does not cover damage caused by improper usage such as incorrect installations on the model, careless use such as running against curbstones, etc. Or normal wear and tear.We can only accept claims if you have a valid proof of purchase.
Hope this helps!